Wednesday, September 22, 2010

The New Consumer Experience ?

I stand here writing this standing in line for a new technology toy. I have tried in vain to acquire this for the past weeks, spending lots of brain cells trying to determine the supply and demand economics behind my planned acquisition. I've tried 5-6 times in person, and innumerable times over the phone. Today, I've been in line for 90 minutes with an estimated two hours still to go. A number of questions have been going through my head during the whole exercise and I wanted to share them.

1) Is this the new desirable consumer norm ? By that I mean is the PR story of demand worth throttling sales in our consumer twitter-verse of what's cool in the moment.

2) What is the line of toleration people have? How do we know we (sellers) are getting enough product out to sustain excitement and maintain front page news status.

3) How can this be re-created for services or other offerings ? Building contractors and plumbers manage this - how do professional services manage this too..?


And lastly... How much longer will my phone battery last as I write this.


This last question is determinant of the others, and hence I will leave you to ponder the other questions on your own.

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As a postscript, it did indeed take 3.5 hours of waiting and then an hour plus with the merchant in question. Was it worth it...well that's another post.


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