I'm not a fan of this. Sadly it's becoming rampant.
Charge me for the services I buy/use and don't include many spurious add-ons as if they're value enhancements in some way. Airlines do this with fuel surcharges and other hidden fees, and still have the gall to try to get the public excited about $129 airfares that really cost $500. The local toll road I use occasionally charges an account fee and toll collection fees on top of usage. Just make the unit-fee larger - it's what you're asking for in the end anyway. The natural gas providers break out all manner of add-ons that result in $35 in gas usage really costing $110.
I'm not arguing about the (total) prices here - I'm suggesting transparency in the charging principles and treating your customers like they're intelligent people rather than idiots.
In all cases above, I elect to buy these services - and their prices are not an indicator of what it costs, and that's just wrong.
It makes me want to buy elsewhere.
Saturday, December 3, 2011
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