Sometimes we can't see where we're going because we're looking in the wrong direction. Numerous times this past week, by numerous people (coincidence?) I was reminded, and I also reminded others that we really can't go wrong if we keep the customer in front of where we are trying to go.
So if you're lost - turn around, find the customer, and go in that direction. It's never wrong.
Friday, March 22, 2013
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