Substitutes

I spent some time with customers this week, and they have little to no intention of using our products and services in the future.

Of course they didn't say that.  But it was clear.

They took the easy way out - they threw money in our direction and then didn't support the desired outcome - their outcome by the way.   They weren't present to illustrate that this was important to them, instead leaving their staff in the hands of a 'substitute teacher'.  Me.

It was polite, and went fine.  No one threw gum, or wrote bad words on the charts we used.  We were all adults.

But this wasn't my first rodeo, and I saw them sending messages, subtly, that this wasn't important.  We say so much, when we say very little.

So, I was disappointed in the day.  I know what the future will bring here, and I see that I wasn't able to work any magic.  Sometimes that's the case.